Returns & Exchanges

At Point of Sale Hardware, we stand behind our electronics with a 30-day satisfaction guarantee, ensuring your business operations remain seamless and efficient. If your POS equipment is defective or does not meet your technical requirements, we offer a streamlined return process for all eligible hardware.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the hardware in its original manufacturer packaging, including all power cables, adapters, and manuals, to ensure the item is protected during transit.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized carrier location within 7 business days of receiving your RMA.

• 4.
  Inspection and Refund

  Our technical team will inspect the hardware for functionality and condition; once approved, your refund or exchange will be processed within 5 to 10 business days.